Privacy policy

Basic information about Data Protection

At FISIO POU, we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we must be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, "RGPD") on the protection of natural persons with regard to the processing of personal data and the free circulation of these data, and LAW 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), FisioPou SL informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following:

Your data is collected so that the user experience improves, according to your interests and needs.

We are transparent about what data we collect about you and why we do so.

Our intention is to offer you the best possible experience. Therefore, when we are going to use your personal information, we will always do so in compliance with the regulations, and when necessary, we will request your consent.

We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.

Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you wish to obtain more information about the treatment of your data, consult the different sections of the privacy policy that are found below:

Who is responsible for the processing of your personal data?

Identity: FisioPou SL

Registered office: Cuesta San Vicente, 24 L3

CIF No.: B88277769

Email: info@fisiopou.es

FISIO POU has designated a Data Protection Officer or internal contact person within its organization. If you have a question regarding the processing of your personal data, you can contact them at info@fisiopou.es.

What personal data do we collect?

The personal data that the user can provide:

Name, address and date of birth.

Telephone number and email address.

Location.

Information regarding payments and returns.

IP address, date and time you accessed our services, internet browser you use and data about the device's operating system.

Any other information or data you choose to share with us.

In some cases, the completion of the registration form is mandatory to access and enjoy certain services offered on the web; Likewise, not providing the requested personal data or not accepting this data protection policy means that it is impossible to subscribe, register or participate in any of the promotions in which personal data is requested.

Why and for what do we process your data?

At FISIO POU we process the information provided to us by interested parties for the following purposes:

Manage orders or contract any of our services, either online or in physical stores.

Manage the sending of the information that you request.

Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks, being able to carry out automatic evaluations, obtaining profiles and customer segmentation tasks in order to personalize the treatment according to their characteristics and needs and improve the customer's online experience.

Develop and manage contests, raffles or other promotional activities that may be organized.

In some cases it will be necessary to provide information to the Authorities or third-party companies for auditing purposes, as well as to handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations.

We inform you that the personal data obtained as a result of your registration as a user will form part of the Registry of Treatment Activities and Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

Consent of the interested party for the contracting of services and products, for contact forms, requests for information, or subscription to e-newsletters.

Legitimate interest for the processing of our clients' data in direct marketing actions and express consent of the interested party for everything related to automatic evaluations and profiling.

Compliance with legal obligations for fraud prevention, communication with public authorities and third-party claims.

How long do we keep your data?

The processing of data for the purposes described will be maintained for the time necessary to fulfill the purpose of its collection (for example, for the duration of the business relationship), as well as for compliance with the legal obligations arising from the processing of the data.

To which recipients are your data communicated?

In some cases, and only when necessary, FISIO POU will provide user data to third parties. However, data will never be sold to third parties. Third-party service providers (e.g., payment providers or delivery companies) with whom FISIO POU works may use the data to provide the corresponding services; however, they will not use such information for their own purposes or transfer it to third parties.

FISIO POU strives to guarantee the security of personal data when it is sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are required to ensure that information is treated in accordance with data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary for the fulfillment of said legal obligations will be disclosed.

The personal data obtained may also be shared with other companies in the group.

Where is your data stored?

As a general rule, data is stored within the EU. We will ensure that data sent to third parties outside the EU offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the “Privacy Shield”.

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights by sending a request to the following email address: info@fisiopou.es.

Under the provisions of the GDPR you can request right of:

• Access: You can request information about the personal data we have about you.
• Rectification: You can communicate any changes to your personal data.
• Right to erasure and to be forgotten: you can request the elimination prior to blocking of personal data.
• Limitation on processing: This involves restricting the processing of personal data.
• Objection: You can withdraw your consent to the processing of your data, objecting to its further processing.
• Portability: In some cases, you can request a copy of your personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
• Right not to be subject to individualized decisions: you can request that decisions are not made that are based solely on automated processing, including profiling, that produces legal effects or significantly affects the interested party.

In some cases, your request may be denied if you request that data necessary to comply with legal obligations be deleted.

Likewise, if you have any complaint about the processing of your data, you can file a claim with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the truthfulness and accuracy of the data provided, exonerating FISIOPOU from any liability in this regard. Users guarantee and are responsible, in all cases, for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and accurate information on the registration or subscription form.

FISIOPOU reserves the right to:

• Terminate the contracted services entered into with users if the data provided is false, incomplete, inaccurate, or outdated.
• It is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any liability for any hypothetical damages that may arise from the use of said information.
• Update, modify, or delete the information contained on its web pages, and may even limit or deny access to said information. FISIOPOU is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects, or omissions in the information provided by FISIOPOU, provided that it comes from sources other than its own.

Likewise, the user certifies that he is over 14 years of age and that he has the necessary legal capacity to provide consent regarding the processing of his personal data.

How do we treat the personal data of minors?

In principle, our services are not specifically aimed at minors. However, if any of our services are directed at minors under the age of fourteen, in accordance with Article 8 of the GDPR and Article 7 of Organic Law 3/2018 of December 5 (LOPDGDD), FISIOPOU will require the valid, free, unequivocal, specific, and informed consent of their legal guardians to process the minors' personal data. In this case, the ID card or other form of identification of the person providing consent will be required.

In the case of people over fourteen years of age, the data may be processed with the consent of the user, except in those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

FISIOPOU has adopted the legally required levels of security for the protection of Personal Data and endeavors to implement any additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data provided to FISIOPOU.

FISIOPOU is not responsible for any hypothetical damages or losses that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns, or disconnections in the operational functioning of this electronic system due to causes beyond FISIOPOU's control; for delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, the Internet system, or other electronic systems; as well as for damages that may be caused by third parties through illegitimate interference beyond FISIOPOU's control. However, the user must be aware that Internet security measures are not impregnable.

Links to other websites

The website https://fisiopou.es/ may contain links to other websites. By clicking on one of these links and accessing an external website, your visit will be subject to that website's privacy policy, and FISIOPOU is not responsible for its privacy policy.

How do we use cookies?

The FISIO POU website uses cookies to optimize and personalize your browsing experience. Cookies are physical information files stored on the user's device. The information collected through cookies is used to facilitate user navigation on the website and optimize the browsing experience. The data collected through cookies may be shared with their creators, but under no circumstances will the information obtained be associated with personal data or data that can identify the user.

If you do not wish to have cookies installed on your hard drive, you can configure your browser settings. For more information, please see our Cookie Policy https://fisiopou.es/cookies/.

Can the privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy on a regular basis.